GOT YOUR LUNCH TERMS OF SERVICE

These terms apply to any contract between you the Customer and us the Company for the provision of lunch delivery services.

It is important that all Customers read these Terms of Service carefully and make sure they understand them before ordering any Products through our site.

Please note, by ordering any products, you agree to be bound by these terms.

DEFINITIIONS

1. About us- ‘the Company’ is Got Your Lunch Ltd., and provides an ordering and delivery service for the purpose of ordering lunches to be delivered at the Customer’s workplace/business premises.
2. ‘Partners’ means any restaurant or food service provider who takes orders for the preparation and delivery of meals to Customers via this website and Got Your Lunch Ltd.’s delivery service.
3. ‘Customers’ means any individual who has registered and established an account with the Company for the purposes of ordering lunches to be delivered at the Customer’s place of work.

OPENING/CLOSING AN ACCOUNT

1. Customers are required to register with the Company to open an account. The opening of an account does not create a binding contract between the Company and the Customer in and of itself. There is no obligation on any Customer holding an account with Got Your Lunch to make an order at any time.

As our service provides delivery to Customer’s place of work, we do require the account is opened with a Customer’s registered work email.

The Customer may close their account with us at any time, however, the account shall not be closed unless and until any outstanding charges accrued on the Customer’s Account have been paid in full.   The Customer may contact us directly by email to close their account.

PLACING ORDERS 

1. Orders are placed directly through the Customer’s Account.

The contract for delivery of the order comes into being when we send an Order Confirmation to the Customer.

The Customer is responsible for payment of all orders, and payment is processed through Stripe.

All orders are subject to availability through our Partners.  We cannot accept liability for any inability of our Partners to complete an order whether through supply issues, stock shortages, or unforeseen circumstances in any Partner’s business.

1. Where available, we shall include details of ingredients in individual dishes where these are provided to us by our Partners. Should a Partner not be in a position to provide us with  a list of ingredients, we hold no responsibility for the lack of availability of such information.
2. All foods are prepared by our Partners at their own business premises, we are not responsible for the preparation of foodstuffs and we cannot provide any guarantees in respect of food allergens or cross-contamination of foods.

If the Customer either on their own behalf or on behalf of any other person wishing to place an order has any food allergy, intolerance or specific dietary requirements, the Customer should contact the relevant Partner directly about any concerns or queries they have regarding allergens, before placing an order.

1. If an order has been placed for any dish which subsequently is found to have any food allergen which is not suitable for consumption by the Customer or other person on the premises where the order is delivered to the Customer, we will not be in a position to offer a refund for such product.

 DELIVERY 

1. When you place an order with us, it shall be delivered at a scheduled delivery time. All orders placed by employees of a Customer shall be delivered at the same time.

The cut-off time for order each day is 11a.m..  Orders received after this time cannot be guaranteed, this is to ensure the prompt delivery of orders to each Customer.

2. We aim to have deliveries at Customer’s place of work by 1p.m., and will use every effort to ensure timely delivery. However, there may be occasions where delivery is delayed, such as unusually heavy traffic, weather events, breakdown of vehicles or other matters. In the event a delivery is delayed, we will notify the Customer and will advise on a revised expected delivery time.

3. There may be events outside our control which make delivery impossible including but not limited to:-

1. Severe weather events precluding travel;
2. Strikes, lock-outs or other industrial action whether at the business of the Company, any of our Partners or any other labour dispute which is unrelated to the Company or any of our Partners but which has the effect of causing disruption or obstruction of public roads and or infrastructure such that completion of delivery is significantly delayed or made impossible;

• Civil commotion including riot, invasion, terrorist attack or threat of terrorist attack, war, or threat or preparation for war;

1. Fire, explosion, flood, earthquake, epidemic or natural disaster;
2. Impossibility of use of roads;
3. Impossibility of use of communications networks;

• Acts, restrictions or regulations of Government.

The performance of our obligations under these Terms of Service shall be deemed to be suspended for any period that any of the above named or similar unnamed event not listed here continues.

4. A delivery fee of €1 is chargeable on each order placed with Got Your Lunch. If a Customer wishes to place orders with more than one of our Partners for delivery to the Customer at the same time (whether on behalf of the Customer or any other person(s)), then a fee of €1 shall be applied to each delivery from separate Partners.

5. Got Your Lunch reserves the right to vary its delivery fee from time to time. In the event of any variation of delivery fees, the fee applicable at the time of placing an order shall be displayed for the information of the customer at the time of submitting an order.

CANCELLATION

1. The Customer has the right to cancel an order without charge at any time before the Partner has started preparing the order.   f a Customer wishes to cancel an order, they should do so immediately and seek confirmation that the Partner has not started preparing the order.

If a Partner has started preparation of an order before a cancelation request is received by us, the Customer will be charged the full price of the order.

 PRICING & PAYMENT 

1. Prices displayed on our website shall reflect the cost of the items offered by our Partners and the cost of delivery service provided by the Company. Customers are advised that prices set by our Partners can and may vary from time-to-time and we ask Partners to update their pricing information with us in a timely manner to ensure that the most up to date pricing is available for Customers.

Got Your Lunch Ltd. cannot accept responsibility for any price change implemented by any of its Partners whether with or without prior notice to the Company.

If a price increase is implemented by a Partner without notice to Got Your Lunch Ltd. and if such a price increase is implemented by the Partner on the receipt of an order, the Customer shall be responsible for payment in full of any such price increase.

2. Payment for all services provided by the Company to Customers shall be drawn on a Customer’s credit or debit card which has been registered in advance with Got Your Lunch Ltd.

Payment services are provided by Stripe on behalf of Got You Lunch Ltd. and the Customer warrants at all times that the card details registered with Got Your Lunch Ltd. and/or Stripe for services provided by Got Your Lunch Ltd. is a valid card with sufficient funds or credit available at all times to discharge accrued payments.

3. It is the Customer’s responsibility to ensure that any card details they submit to Got Your Lunch are accurate and up-to-date.  The Customer shall also be responsible for ensuring that their card details and or account details are not shared with any other person.

4. Got Your Lunch Ltd. cannot accept liability or permit any waiver of charges for the provision of services on a Customer’s account in the event of any misuse of the account by any third party.

WEBSITE & COOKIE POLICY

1. Got Your Lunch Ltd. aims to keep this website and our Terms of Service up-to-date at all times, however, changes may occur from time -to-time and Customers are advised to regularly check these Terms and Conditions for any changes.  All copyright in this website is strictly reserved and its content may not be reproduced, republished, downloaded, broadcast, transmitted or otherwise used by any person or entity save and except for personal use.

2. This website is the intellectual property of Got Your Lunch Ltd. and changes to the content of this site by Customers, Partners or third parties are not permitted.

3. Where links are provided to Partner websites, Got Your Lunch Ltd. makes no warranty or representation as to the accuracy of any material on such websites and shall not be responsible for any omission or errors on Partners’ websites.

4. Got your Lunch Ltd. collects certain data about customers as a result of using our Service. For further details, see our privacy policy/cookies policy.

JURISDICTION & LAW

1. These Terms of Service and any claim or dispute arising out of or in connection with them, or in connection with the service provided by Got Your Lunch Ltd. shall be governed by and construed in accordance with the law of Ireland.